Who we are
Roofers San Bernardino operates this website as a referral service for roofing in San Bernardino, California and nearby cities. This policy explains what information we handle, why, and the choices you have. It applies to this website and to phone calls made to the number shown on it.
What this website collects
This website has no contact forms, no accounts and no newsletter sign-up. We do not set advertising or analytics cookies. Like almost every website, the servers that deliver these pages may keep standard technical logs, such as IP address, browser type and the pages requested, for security and to keep the site running.
What we collect when you call
When you call us, we may collect the information you choose to give us, which typically includes your name, phone number, the property address or city, the type of roof and a description of the problem. Calls may be answered, routed or recorded by a call-handling or call-tracking provider, which may record the number you called from, the time and length of the call and, where recording is enabled, the conversation itself.
How we use it
We use what you tell us to connect you with an independent local roofing contractor and to pass on the details they need to contact you and understand the job. We may also use call records to check the quality of the service and to resolve disputes.
Who we share it with
We share your details with the roofing contractor we refer you to, and with service providers who help us operate the phone line and this website. We do not sell your personal information, and we do not share it for cross-context behavioral advertising. Once a contractor has your details, their own privacy practices apply to how they use them.
How long we keep it
We keep call details for as long as needed to provide the referral, handle any follow-up and meet legal obligations, and then delete or de-identify them.
Your California privacy rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may give you the following rights over personal information about you:
- Right to know what personal information we have collected, the sources, the purposes and the categories of third parties we share it with.
- Right to access a copy of the specific pieces of personal information we hold.
- Right to delete personal information we collected from you, subject to legal exceptions.
- Right to correct inaccurate personal information.
- Right to opt out of sale or sharing. We do not sell or share personal information as those terms are defined in the law.
- Right to limit the use of sensitive personal information. We do not collect sensitive personal information for purposes that would trigger this right.
- Right not to be discriminated against for exercising any of these rights.
To make a request, call (909) 417-6201 and say that you are making a privacy request. We will need to verify your identity, usually by confirming details of your call such as the number you called from. You may use an authorized agent; we may ask for proof of their authority. We aim to respond within the time the law allows.
Children
This website is not directed to children under 16, and we do not knowingly collect their personal information.
Changes
We may update this policy. The date at the top shows when it last changed.